Terms & Conditions
By using the X3D Invent website and service ("X3D"), you (the "Client") acknowledge to have read, understood and agree to be bound by these “Terms and Conditions” and to comply with all applicable laws and regulations.
1) Placing an order / Getting a quote
To order a print of your model, start by uploading your 3D model to our website or sending the model via email. A quotation will be sent to you within 1-2 business days for confirmation. Quotes are valid for 30 days from the date of issue. 3D models will only be accepted in STL file format.
2) Unacceptable orders, cancellation of orders by us
There may be technical or other reasons why we can not accept or must cancel your order during the entire ordering process, even after our acceptance of your order. (Such reasons can be for example but not limited to the infeasibility of the model, the features of your model, STL file errors, the destination of the delivery you indicated in your order etc.) In case we cancel your order X3D will contact you via email.
Payment must be made in full prior to printing. Lead times for the printing process start on completion of payment and not from the time of the upload.
4) Lead Times
Lead times are only estimates and NOT IN ANY WAY guaranteed. Infrequent and unpredictable factors like machine failure, power cuts and acts of God may cause orders to be delayed by a number of days.
Your order will be delivered to your shipping address or will be available for pick-up depending on the service you choose. We are not liable for incorrect shipping addresses, and no refunds are given if incorrect shipping addresses are given.
6) Cancellation of your order, return of models
Due to the nature of our Services, you cannot cancel your order after it goes into production, and no refunds will be given.
We are not responsible for your design should it not work or not fit the designed purpose unless what we provide is substantially dimensionally different to what has been supplied to us in STL format.
7) Minimum Guaranteed Thickness
Parts are guaranteed with a minimum wall thickness of 1 mm. We will print things thinner than 1 mm, but it is at your own risk. If these break in our hands, your hands, during delivery, or lost during the cleaning process, it will not be covered or reprinted for free. Although we do our best to check over every single model for printing, sometimes thinner parts can be missed. X3D is not held responsible if the parts are missed and printed anyway which results in a failed or broken part.
8) Polishing and Dyeing
Polishing and dyeing are additional processes to the lead times that are stated. If you agree to use one of these services then you accept that an additional 1 working day, per service, may be added to the lead time if necessary.
9) Use of 3rd Party Companies
In certain circumstances, it may be necessary for X3D to use a 3rd party company to complete orders or certain aspects of a job. e.g. finishing work. X3D cannot be held responsible if there are any problems or longer lead times caused by using this 3rd party. Although we strive to complete jobs within the lead times stated, we can not always guarantee these.
10) Delays to Order
In some very rare circumstances there may be a delay to your order, in these circumstances there may be a variety of reasons which include, but are not limited to; failure of Quality Control due to discoloration or damage, machine failure, power cuts and ‘Acts of God’. If one or more of these issues do arise, we will re-print the affected files, but this may cause a delay to the order while we await the reprints. As these problems are always unforeseen, we accept no responsibility for missed deadlines and is under no obligation to offer a refund or any form of compensation.
11) Part Accuracy
X3D does not guarantee any part to any degree of accuracy, because some parts can suffer from uncontrollable shrinkage due to their geometry which we cannot always foresee. However, most parts are within +/- 0.3 mm of the original dimensions, or 0.3% of the dimension, whichever is greater. No reprints will be offered if a part falls within the stated tolerances. If a part falls outside of these tolerances, it is up to the discretion of X3D if the part is to be reprinted. Anything that is under our 1 mm guaranteed thickness is not covered at all to any level of accuracy.
12) Order Refunding or Reprinting
In the rare cases that orders must be reprinted or orders are to be refunded due to issues with the printed parts, all received items must be shipped back to X3D at the cost of the Client. X3D will not begin the reprinting or refund the order until the package has been received and assessed for damage.
If X3D believes that the parts originally supplied conform to our Terms and Conditions, X3D will declare the order fit for purpose and will provide an explanation on the reasons why. No refund or reprint will be organised in this instance. Re-delivery of the order is the responsibility of the client.
Any refunds or reprints that are agreed upon will complete within 10 working days unless otherwise stated.
As X3D is independent of the design of the part, X3D offers NO warranty on any parts and does not insure against design in any way. Though 3D printing is an excellent and cost-effective way to manufacture low volume and one-off items, the quality and price are unlikely to match those of mass-produced items. Misunderstanding of strength, surface finish and cost are not grounds for a refund in any case.
X3D MAKES NO WARRANTY OTHER THAN THOSE MADE EXPRESSLY IN THIS TERMS AND CONDITIONS TO THE FULLEST EXTENT PERMITTED BY LAW, X3D HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Fit for Purpose
All parts that X3D manufactures are manufactured to a suitable standard. However, it is stressed that any part manufactured for any other purpose than that of prototyping should be submitted for testing by the relevant regulating bodies. X3D accepts no responsibility for parts used for any other purposes than prototyping. X3D recommends that parts are certified for their use and deemed fit for purpose.
The Client represents and warrants to X3D that any elements of text, graphics, images, designs, trademarks or other material supplied or disclosed to X3D are the property of the Client or the Client has permission from the rightful owner to use each of those elements and that X3D's use of such material shall not infringe the intellectual property rights of any third party. X3D will inform the relevant governing bodies in the event that it finds itself in possession of an illegal image. Any product produced by X3D for the Client using or containing anything supplied or disclosed by the Client which infringes the intellectual property rights of any third party will remain the liability of the Client and the Client will indemnify and keep indemnified X3D against any loss, damage claim or expense arising out of such infringement.
We are willing to sign a non-disclosure/confidentiality agreements where necessary.
The parties agree to treat as secret and confidential and not at any time for any reason during or after the termination of the agreement to disclose or permit to be disclosed or made use of any confidential information concerning the other’s business which they may acquire in the course of the agreement.